Refund policy
When you can get your money, or your credits, back.
Last updated November 9, 2026
Failed runs: automatic
If an AI run fails for any reason (an error on our side, the AI provider, or an answer that doesn't pass our checks), the credits it used go back to your balance automatically. You don't need to ask.
Unused packs: 14 days
You can get a full refund of a credit pack within 14 days of buying it, as long as you haven't used its credits: your balance must still be at least the number of credits the pack added. The refund goes back to the original payment method, and the pack's credits are removed from your balance.
How to ask
Email [email protected] from the address on your account, and include the date of the purchase or the receipt Stripe emailed you. We'll handle it within a few working days. Your bank may take 5–10 more days to show the refund.
After that
Once a pack is older than 14 days, or its credits have been used, the purchase is final, except where the law requires a refund. If something went wrong with a run that still used your credits (for example a result that was clearly broken), tell us and we'll look at it; we'll return the credits where it's fair to.
EU and UK customers
Credits are digital content that you can use right away. When you buy a pack, you agree that it's supplied immediately, and you accept that you lose the legal right of withdrawal for credits you've used. Our 14-day refund for unused packs still applies. Stripe, which sells the packs as merchant of record, also honors any refund rights the law gives you.
Closing your account
Deleting your account removes any credits left in it, so ask for any refund you're due before you delete it. If we close your account (other than for breaking the terms) or shut down the paid service, we refund credits you bought and haven't used.
Card disputes
Please email us before disputing a charge with your bank; it's faster for both of us. While a dispute is open, the credits from that purchase are put on hold.